Operations Support Administrator (Retail) – Durban, KwaZulu-Natal at Hollywoodbets

Company Overview
Hollywoodbets has been revolutionizing the betting industry in South Africa since 1999 and continues to expand across Africa and the United Kingdom. Known for its innovation, customer focus, and vibrant culture, Hollywoodbets is a frontrunner in providing top-tier sports betting experiences.

The company’s head office is in Durban, KwaZulu-Natal, where its dynamic “Purple Team” drives growth and excellence across all operations.

Job Description
Hollywoodbets is seeking an Operations Support Administrator (Retail) based in Umhlanga, Durban. The successful candidate will oversee key administrative processes, maintain system integrity, and support retail operations to ensure efficiency and excellence across the organization.

Key Responsibilities

User Rights Management: Manage and validate user roles in the SyX and HIS systems, ensuring updates are implemented accurately and efficiently.
Branch Creation and Closure: Facilitate new branch openings and closures, updating all necessary systems and documentation.
Database Maintenance: Maintain the operational database on HIS, managing tasks such as self-exclusions, customer bans, and T&Cs updates.
Voucher Processing: Oversee voucher printing, distribution, and recordkeeping within required timeframes.
Regional Information Updates: Ensure all regional operational information remains accurate and up to date.
Branch Visits: Conduct regular visits to assess operations, identify issues, and implement improvements.
Report Consolidation: Prepare and compile reports for management to support strategic decision-making.
Continuous Improvement: Implement process enhancements to improve operational efficiency.
Ad-hoc Support: Provide administrative assistance to the Retail Operations & Management team as required.

Minimum Requirements

National Certificate or Bachelor’s Degree.
1–3 years of administrative or management experience.
Proficiency in Microsoft Office.
Valid driver’s license (advantageous).

Location: Umhlanga, Durban – KwaZulu-Natal
Job Type: Full-Time
Deadline: December 6, 2025

Method of Application
Interested and qualified candidates should apply via the Hollywoodbets portal: Hollywoodbets Careers

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