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Shift Leader - Poetry - Sandton, Gauteng


A store inside a shopping mall

Company: Cape Union Mart International
Location: Sandton, Gauteng
Job Type: Permanent
Industry: Retail
Category: Sales / Retail Jobs

About the Role

Poetry, a division of Cape Union Mart International, is seeking a passionate and experienced Shift Leader to join their Sandton store. The ideal candidate will be driven by results, enjoy leading teams, and have a flair for delivering exceptional customer service while maintaining high operational standards.

Duties and Responsibilities

  • Assist in managing all aspects of store operations.

  • Maximise turnover and profitability.

  • Minimise shrinkage by monitoring and addressing stock-related risks.

  • Deliver exceptional customer service through effective implementation of customer experience strategies.

  • Lead talent selection, training, coaching, and retention of staff members.

  • Drive innovative visual merchandising to optimise sales performance.

  • Enforce and uphold company policies and procedures.

  • Maintain compliance with health and safety standards.

  • Create an inspiring, positive, and fun team environment that aligns with company culture.

Behavioural Requirements

  • Honesty and integrity in dealing with finances.

  • Inspirational leadership and enthusiasm for retail.

  • Strong sense of ownership and accountability.

  • Excellent relationship-building and communication skills.

  • Innovative mindset and adaptability to change.

Minimum Requirements

  • Experience: 3 years of retail management experience.

  • Education: Matric or Equivalent.

  • Skills:

    • Computer proficiency (Microsoft Office).

    • Strong leadership and communication abilities.

    • Clear criminal record.

Date Posted: November 5, 2025

Application Deadline: November 13, 2025

How to Apply

Interested and qualified candidates can apply directly via the official Cape Union Mart Careers Portal under the Poetry division for the Sandton branch.

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